Shipping policy

Complimentary, insured, and signed for.

Every Atelier Angelle piece is shipped free of charge, insured and tracked, in discreet, signature-required packaging.

Where we ship

Complimentary insured shipping to Hong Kong, Macao, Singapore, Malaysia, Indonesia, the Philippines, Japan, the United Kingdom, the United States, Canada, Australia, New Zealand, and the United Arab Emirates.

Shipping elsewhere can often be arranged. Contact us before ordering and we will confirm whether we can deliver to your country, and the cost and timing.

Ready to ship (in stock) items

  • Dispatched within 2 business days.
  • Delivered within 3 to 7 business days, depending on destination.
  • You will receive a confirmation email with tracking as soon as your piece leaves us.

Made to order

  • Made to your chosen size, metal, and specification in 12 to 15 days.*
  • You will receive an estimated shipping date when you order. Most pieces ship on or before it.
  • Delivered within 3 to 7 business days once dispatched.

*Excluding shipping. Complex designs may take longer; we will tell you before you commit.

Bespoke

Timings for bespoke commissions are agreed with you individually and confirmed at the design stage. See our Bespoke page.

Duties and taxes

Import duties, taxes, and customs fees are set by the destination country and are payable by you on delivery. These charges are not included in our prices and we are unable to estimate them in advance, so we recommend checking with your local customs office before ordering.

If a parcel is refused or returned to us because duties or taxes have not been paid, the cost of returning it to us, and any charges we incur, will be deducted from your refund.

Delivery

  • A signature is required on delivery. If nobody is available, the courier will leave a notice and attempt redelivery.
  • We deliver to residential and business addresses only. We cannot deliver to P.O. Boxes.
  • For security, the delivery address cannot be changed or redirected once an order has been placed.
  • Expedited delivery is available on request; an additional cost applies. Expedited delivery does not shorten production time for made to order or bespoke pieces.
  • If you ask the courier to leave a parcel unattended, or the address you supply is incorrect, responsibility for the parcel passes to you at that point.
  • If your parcel arrives damaged, please photograph the packaging before opening it and contact us within 24 hours of delivery.
  • If a parcel is lost in transit, we will work with the courier to trace it and, if it cannot be recovered, replace or refund your order.
  • We are not responsible for delays caused by severe weather, customs inspection, courier disruption, or an incorrect address supplied at checkout.

Shipping to you is complimentary. Returns are collected at your cost; see our Return Policy.